Questions, feedback, or need help? We'd love to hear from you.
Or email us directly
info@finalframe.siteFinal Frame is operated by Within A Frame Productions, a small independent studio building software for indie, student, and small-crew filmmakers. The team behind this app has spent years shooting shorts, features, music videos and documentaries on shoestring budgets — the contact form above and the direct email info@finalframe.site both go straight to us, not a call center or ticket triage service.
To help us reply faster, include a short description of what you were doing when you ran into trouble, the URL of the screen you were on, and the name of the project if the issue is project-specific. Screenshots or a short recording help enormously for anything visual. If you are asking about billing, tell us the email address on the account and which tier you are on. If you are asking about SMS delivery, include the recipient’s phone number in international format so we can look up the consent record.
Common questions we answer every week: how to upload a screenplay PDF and get scenes back automatically, how script breakdown tagging works for cast, props, wardrobe, locations, SFX and VFX, how to invite cast and crew to receive call sheets by email or SMS, how the drag-and-drop shooting schedule and shot list export to PDF, how to switch between the Free, Pro and Pro+ tiers, how the Exhibit G SAG-AFTRA daily casting report is generated, and how the Twilio A2P 10DLC consent flow works for indie productions. If you are stuck, ask us anything — there is no such thing as a silly question.
We aim to respond to every message within one business day. Paid Pro+ customers receive priority support with a same-day target. If you are in production and need urgent help mid-shoot, put the word URGENT in the subject line and we’ll jump on it. For non-urgent feature requests and product feedback, please use the Community & Support hub — we read every submission and roadmap items with the most demand rise to the top of the queue.